Great Product Managers know that a robust IoT solution includes more than the customer-facing part; it also includes the internal tools your company needs to manage customers and conduct its operations. Without these internal tools, your development team can get bogged down by requests from other departments. In this post, I explain why internal tools are critical for your product’s success, and walk you through six tools you need to build (or buy) to support customer and operations management.
It’s the beginning of a new year, and a great opportunity to reflect on the past year and start thinking about changes and resolutions for the year ahead. With that in mind, here are my 7 Product Management resolutions for 2016.
Imagine that the product you’ve been working on for months or years implodes on its first day of life—a Product Manager’s worst nightmare. Unfortunately, this story happens too often in the software world. This article covers what you can do to prevent it. [Read more…]
Working on a feature factory is a common complaint of many Product teams. We spend a lot of time understanding our customers and adding features to our backlog. We prioritize features with our Executives and Engineering teams so that, no matter what, when a new release starts, we have a new batch of shiny features to add to the product.
Gathering customer feedback is one of the key responsibilities of a Product Manager. But customers aren’t your only source of make-or-break feedback in the B2B world. In this article, you’ll learn about the five key sources of product feedback, how to get the most insight from each source, and what to do with the feedback you receive. [Read more…]
Some time ago, a few articles began describing the Product Manager as the “CEO of the Product”, and this concept really took off. However, using this analogy can hurt your chances at getting a new Product Management job, establishing rapport with colleagues, and succeeding in your role. Read on to discover why…
Prioritizing features is at the core of the Product Manager’s job. And yet many PMs prioritize based on gut feel, or on the needs of the loudest person at the table. In this post, I explain how to use a scorecard to align all stakeholders on which features to prioritize in your next release. This scorecard approach ensures you remain focused on your customer satisfaction and company strategy, while reducing risk.
Feature prioritization is one of the most important jobs of a Product Manager. Yet it continues to be one of the most difficult and debated topics in the community. So let’s take away the confusion and start with the #1, most simple rule that should guide your feature prioritization.
As a Product Manager, quality should be top of mind. But how do you measure the quality of your product? In this post, I talk about the importance of having a clear definition of quality, and some of the metrics you need to ensure success. [Read more…]
Gran Turismo is one of the most successful video games of all time, and an excellent case study in innovative Product Management. In this post, I look at some of the remarkable elements of its success, and the unconventional methods its leadership and product team use to innovate and continue to push their vision forward. Read on and be inspired with out-of-the-box ideas for your own product.
In today’s cloud computing world, many Product Managers will be faced with deciding whether to open an API to their users. Open APIs have many advantages, but they also bring significant business challenges. This post describes key benefits and challenges of open APIs and why Product Managers should treat an open API as its own product instead of as a feature. [Read more…]
What does it really mean to be a “Technical” Product Manager? And how is it different from just a Product Manager? In this post, I share the difference between these titles plus key Do’s and Don’t’s to help you succeed as a Technical Product Manager.